“Every body doing his best is not the answer. It is first necessary that people know what to do.”

- Out of the Crisis, W. Edwards Deming

To better ensure the safety of our clients and achieve greater effectiveness and efficiency in our use of resources in a client-centered environment, Crotched Mountain has adopted a program of quality improvement and quality assurance through DNV Healthcare, Inc. This is an organization-wide effort that involves every employee. We have created a series of quality committees, each with its own charter of responsibilities, so that every aspect of the services and care that our patients, students, residents and consumers receive are subject to close review and opportunities for improvement. We have adopted a quality policy that is far reaching and aspirational. We are using new tools of performance review and quality improvement every day. We have set objectives that are measurable and that guide our work. We seek the input of our “customers” including our patients and clients, but also the organizations that fund our work and the suppliers of our materials and services. Quality is never achieved, it is something that we are always striving to improve. As we continue to improve, we will better ensure that Crotched Mountain will remain a beacon of hope for the individuals and families that have depended on us.


Learn More About Quality at Crotched Mountain


For more information about our quality initiatives contact: 

Michael Redmond, senior vice president 

603.547.3311, ext. 1479


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One Verney Drive Greenfield, NH 03047 Tel. 603.547.3311